I guess I’m on my outsourcing soapbox today. My company has outsourced it’s help desk to India. Today, not one but two of my coworkers have had bad experiences trying to obtain help.
One was on the phone for thirty minutes trying to get his password reset in one of the applications we use. That was comical enough, but the second call was hilarious.
One of the first things the help desk agent asked was if my coworker was calling from Australia. I can understand how you might confuse a Southern Oklahoman accent with an Australian one. At this point I couldn’t resist. I started sending instant messages to him with phrases to utter so she might better understand. Phrases such as “G’day, mate,” and “Throw another shrimp on the barbie.” Then when the agent couldn’t understand what the problem was, I suggested he say “There’s a fuckin’ herd of kangaroos attacking the data center!”
Great, I just locked my account. Now it’s my turn to call. I’ll tell them I’m Russell Crowe.
Tags: funny, help desk, humor, outsourcing
